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What do I do if my fiber is not working properly?

The first checks to make is to see if the lights on the router are on and green. If not, you should check that all cables are properly connected and restart your router.
Depending on the state of the lights on your router, the stability of your connection may vary. To check if it is an incident, you can call 910 800 910 and the Customer Service team will inform you on how to proceed.