ROCK AND ROLL SPECIAL RATE

The first checks to make is to see if the lights on the router are on and green. If not, you should check that all cables are properly connected and restart your router.
Depending on the state of the lights on your router, the stability of your connection may vary. To check if it is an incident, you can call 1790 and the Customer Service team will inform you on how to proceed.

If your stay has ended or you never had, you are free to leave whenever you want. The most important thing is that you are comfortable with us. To do so you will have to call us at 1790 and follow the procedure.
If you still have a minimun contract period and want to unsubscribe, you must pay the proportional part of the minimun contract period of the months that you have left with us. In addition to the return of equipment and devices transferred.

AVATEL's fibre optic network is its own and does not depend on other operators.
You can check the fibre coverage of your home on our website by clicking here.
If you prefer, visit your nearest AVATEL store and the Customer Service team will inform you if you can enjoy our service at home.

Special promotion only valid for the areas of coverage included in the offer and new subscriptions: 12-month discount subject to minimum 12-month subscription. Check your coverage to see if you are eligible for this promotion.
See terms and conditions >
*Symmetric speeds of 300 Mb in the Canary Islands and hF areas.