Avatel reserves the right to track and monitor your roaming activity for the last four months . If during these four months you spend more time abroad than in Spain and have used more data in data roaming than in Spain, we will send you an SMS informing you of this and an additional data roaming charge could be applied: €0.032/min, €0.05/SMS and €7/MB.
You can call customer services free of charge. You can contact customer services from abroad, making sure to add the country code +34 when you dial: +34 910 800 910.
No, when you get back to Spain your normal mobile data service will automatically resume. You can also deactivate roaming in your mobile data settings if you prefer.
If you have asked for your roaming to be activated and have adjusted your APN settings, but are unable to make outgoing calls or connect to the Internet when you arrive in your destination country, you may have to manually change the mobile and type of network you are connected to. Select the model of your device and follow the step-by-step guide: Samsung Iphone Xiaomi Huawei Oppo Blackview
Even after activating roaming, sometimes you may still have to adjust the APN settings on your mobile. Check how to adjust your settings here.
Yes, if you wish to call Spain or a Spanish number while abroad you must first dial +34 followed by the telephone number. Remember that the + symbol appears on your mobile when you hold down the 0 key.
At Avatel we track your roaming activity for the last four months. If you have used more data in data roaming than in Spain, you will receive an SMS informing you of this and an additional data roaming charge could be applied.
The cost of receiving calls varies depending on what country you are in. If you receive a call while in an EU country (zone 1), there’s no problem! The conditions are exactly the same as they are for your plan when you are in Spain, meaning there are no additional charges for receiving calls. If you are in a country belonging to a different zone, additional charges will apply when receiving calls
Remember that countries such as Andorra, Monaco and Switzerland are not listed in roaming zone 1, meaning that additional charges apply when receiving calls in these countries. You can check the rates for the country you are travelling to in our country finder.
Your normal Avatel rates apply in some non-EU European countries, such as Norway and Iceland. Check the rates and conditions for the country you are travelling to in our country finder.
You can find out how much voice and Internet data you have used by logging into My Avatel or by calling 1790. . Remember that if you look this up or call 1790 when abroad, you will be charged according to the rates and conditions for the country which you are in.
Yes, you can buy add-ons to get minutes for international calls to mobiles and landlines:
Add-ons for international calls to mobiles
100 minute add-on for mobile to mobile calls €4/month inclusive of tax
300 minute add-on for mobile to mobile calls €9/month inclusive of tax
Add-ons for international calls to landlines
200 minute add-on for landline to mobile calls in the EU: €9.99/month inclusive of tax
500 minute add-on for landline to landline calls in the EU: €4.99/month inclusive of tax
Roaming applies when you use your phone outside of Spain for making/receiving calls, sending/receiving SMS and for connecting to the Internet using data.
International calls are calls made from Spain to mobile or landline numbers outside of Spain. An additional charge applies to these calls, unless you have subscribed to an add-on giving you international minutes. Click here to see what international calling rates apply.
Call 1790 and ask for your roaming to be activated and make sure you adjust your APN settings on your mobile. See our step-by-step guide to adjusting your APN settings in Help – Mobile – How to configure APN settings.