First steps with your SIM

Have you received your new AVATEL SIM? Great! Here is all the information you need. Welcome!

Activation

IMPORTANT: Do not dispose of or remove your present SIM when you receive the new AVATEL SIM. You must continue to use it until we tell you; if not, you will be left without the service.

1. The activation process of your SIM will be carried out within the next 48 working hours after the porting from your previous company is performed.
2. Within that term, you will receive an SMS to inform you of the date and time when you must change your old SIM to the new one from AVATEL.
3. On that date, you must perform the change (carefully press out the card shape you need and keep the outer part so you can change them whenever you want). To make sure you are not left without network connection when you need it most, the portability will be performed in the early morning and you can continue to use it until then.
4. When the process has been carried out, you will be notified and you can insert the new SIM. We recommend you perform the SIM change by switching off the mobile phone and turning it on again after inserting the AVATEL SIM.
5. You can make a call to check that your SIM is correctly activated.

1. Insert your SIM, both if it is new or a duplicate, into the phone and the activation process will take place automatically. (Carefully press out the card shape you need and keep the outer part so you can change them whenever you want).
2. You can make a call to check that your SIM is correctly activated.
3. There are rare occasions when the activation does not take place immediately. Visit your nearest shop if that happens, or call the toll-free number 1790.

To know which SIM card matches, you must know the ICCID or SIM identification code. You can find that 18–20-digit code on the reverse of your SIM card, as shown in the picture.

Configuration

SIM

You must configure the APN to configure Internet on your mobile phone. At AVATEL Móvil, the APN configuration is automatic, but if you are going to travel abroad, you will have to configure it.

  If your device has an Android operating system:

  1. Access the main menu – Select Settings.
  2. According to the version of telephone, you may find one of the following options. Choose the relevant one:
    • More.
    • More Networks.
    • More Settings.
    • Wireless Connections.
  3. Access Mobile Networks.
  4. According to the version of the telephone, check that the following options are enabled:
    • Mobile data.
    • Data connection.
  5. Select APN or Access Point Name.
  6. New APN. If the + symbol is not displayed, press the menu button.
  7. Fill in the following fields:
    • Name: Avatel
    • APN: internet.movil.es
    • User: (is not necessary)
    • Password: (is not required)
  8. Press the menu button again and choose Save.
  9. Check that the APN you have just created is on the APN list (Avatel).

  If your device has an iOS operating system:

  1. Select Settings
  2. Select Mobile Data
  3. Select Mobile data network
  4. Fill in the following fields in the Mobile Data section
    • APN: internet.movil.es
    • User: (is not necessary)
    • Password: (is not required)
  5. If you have already configured a previous APN, all you have to do is erase the fields and fill them in with the data provided in the previous point.

Roaming

You can find all the information on Roaming and calls overseas here.

Remember that in order to have Internet abroad, you must configure your APN. You can see how to do it in the previous point.

To call Spain or a Spanish number from abroad, you must first dial +34 and then the telephone number. The + symbol appears on the phone when you keep 0 pressed down.

Voicemail

You can configure your voicemail by calling 2020 or 604402020.

You can also use these direct codes:

1. To call voicemail and listen to your messages, dial 2020.
2. Forwarding:

a. To forward the call when you do not answer the telephone, dial *61* telephone number #, where telephone number is the number you want to forward the call to, then press call. To deactivate forwarding, you must dial #61# and call.
b. To forward a call when the telephone is off or out of coverage, dial *62* telephone number # where telephone number is the number you want to forward the call to, then press call. To deactivate forwarding, you must dial #62# and call.
c. To forward the call when the telephone is engaged, dial *67* telephone number # where telephone number is the number you want to forward the call to, then press call. To deactivate forwarding, you must dial #67# and call.
d. To forward the call in any case, dial *21* telephone number # where telephone number is the number you want to forward the call to, then press call. To deactivate forwarding, you must dial #21# and call.

3. To activate the call on hold service, dial *43# and then call. To deactivate it, you must dial #43# and call.
4. If you want to remove the voicemail, dial #002# and press call.

Mobile tariffs

1. You can see our mobile tariff catalogue here. You can carry out formalities at your nearest shop or by toll-free call on 1790.
2. If your mobile telephone line is included within a fibre tariff, you must check the conditions in order to be able to perform that change.

Information

You may carry out any formalities at your nearest shop or by toll-free call on 1790.