According to article 20 of Decree-Law 8/2020, this type of operations must be stopped while the alarm state lasts
For AVATEL is very important to keep all our clients informed of news during the alarm period due to COVID-19. The Government of Spain has announced, by decree, that all mobile and fixed number portability operations that are not in progress will be suspended, except in exceptional cases of force majeure.
For this reason, we must halt all mobile and fixed number portability operations until further notice from the competent authorities. Likewise, those that are pending will be delayed.
According to article 20 of Decree-Law 8/2020, of March 17, on extraordinary urgent measures to face the economic and social impact of COVID-19, this decision has been made due to the “need for users to physically move to centers of face-to-face attention to clients or to carry out physical interventions in the clients’ homes to maintain continuity of services ».
For more information you can visit our website www.avatel.es or call 910 800 910.