My SIM is already active but I don’t have internet, how can I configure it?

To configure the internet on your mobile you must configure the APN. In AVATEL Móvil, the APN configuration is automatic, but if you are going to travel abroad, you must configure it.

If your device has an Android operating system:

  1. Access the main menu – Select Settings.
  2. Depending on the version of the phone, we can find some of these options. Choose the one that corresponds:
    • More.
    • More Networks.
    • More Settings.
    • Wireless networks.
  3. Access Mobile Networks.
  4. Depending on the phone version, check that the following options are enabled:
    • Mobile data.
    • Data connection.
  5. Select APN or Access Point Name.
  6. New APN. If the + symbol does not appear, press the menu button
  7. Complete the following fields:
    • Name: Avatel
    • APN:
    • User: (not necessary)
    • Password: (not required)
  8. Click on the menu button again and choose Save
  9. Check that the one we just created (Avatel) is selected from the list of APNs.

If your device has iOS operating system:

  1. Select Settings
  2. Select Mobile Data
  3. Select Mobile data network
  4. In the Mobile Data section, complete the following fields:
    • APN:
    • User: (not necessary)
    • Password: (not required)
  5. If you already have a previous APN configured, you only have to delete the completed fields and fill them in with the data provided in the previous point.